Learn about our return and refund policy for indoor plants
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At Customkindunique, we want you to be completely satisfied with your indoor plant purchase. We accept returns within 7 days of delivery if the plant arrives damaged, diseased, or significantly different from what was ordered.
If your plant arrives damaged or appears unhealthy, please contact us immediately at info@customkindunique.cv or +1 (415) 555-7294. We will arrange for a replacement or full refund. Please provide photos of the damaged plant to help us process your request quickly.
To initiate a return:
If the return is due to our error (damaged product, wrong item, etc.), we will cover all return shipping costs. For other returns, customers are responsible for return shipping fees.
Once we receive and inspect the returned plant, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for purchase.
Due to the living nature of plants, we cannot accept returns for plants that have declined in health due to improper care after delivery, or for plants that have been out of their original packaging for more than 7 days.
We currently do not offer direct exchanges. If you wish to exchange a plant, please return the original purchase and place a new order for your desired plant.
If you have any questions about our return policy, please don't hesitate to contact us: